Regulations

Terms MOKA™

Regulations define the rules for the sale of products offered by the store mokashop.pl

General Information

1 Mokashop.pl shop is run by MOKA, registered on the street. Bohaterewicza 3/27, 03-982 Warsaw, marked as number NIP 113-280-32-97 and number: 142 458 128
2 MOKA ™ sells goods exclusively online.
3 Presented in stock products (their pictures, tables, dimensions, descriptions) are carefully prepared and are most associated with the actual situation of the goods. Any errors and differences can not be the basis for any claim against MOKA ™.
4 The materials used for the presentation of products, such as: images, tables, dimensions, descriptions are the property of MOKA ™ and are copyrighted. You may not, so use them for commercial purposes or presentations in any media without the permission of the store.
5 Prices on products that are expressed in Polish zloty and given in a gross including VAT. Prices do not include cost of shipment.
6 Ordering online store MOKA ™ constitutes acceptance of the terms for the sale, which are included in these rules and enforce them by the customer.
7 MOKA ™ reserves the right to refuse an order in the event of an error on our website, involving the wrong information about prices or condition of the goods, as well as in situations of very doubt the authenticity of the data provided by the customer during the registration process and order.
8 We reserve the right to change the prices of goods on offer, introducing new products to offer an online store, carry and cancel promotions on our website or make changes to them.

Ordering and Registration

1 Products in the shop MOKA ™ can be ordered seven days a week round the clock throughout the year.
2 Orders for goods will only be accepted electronically.
3 The prerequisite for an order is properly filled in the order form. Incorrectly completed forms are not implemented. The form you are required to provide valid personal information, e-mail address, contact telephone exact address and delivery address, (if different from home address).
4 None of your e-mail address and telephone number can be used to contact in the order fulfillment process.
5 After placing your order you will get an e-mail confirming your purchase.
6 Admission to the contract:
a contract paid for on delivery - starts when you place an order on the website you mokashop.pl;
b For orders paid by electronic transfer or by credit card - order begins with the authorization of the transaction;
c For orders paid by bank transfer - performance of the contract begins with the posting of transfer to account mokashop.pl.
7 The contract is made, provided that the merchandise is in stock or suppliers MOKA ™. In case of unavailability of the goods covered by the contract will be informed about the status of your order and make a decision about how to proceed (partial execution or cancellation of the entire contract).
8 The sales promotions and sales is intended for a limited number of goods and execution of orders is the order in which confirmed orders for the goods until stocks run out of this form of selling.
9 You have a right to make any changes in the order until the dispatch of a consignment of goods. It is also completely cancel the order.
10th Changes associated with the order or above all its complete cancellation can be made by phone and e-mail.
11th To become a regular customer MOKA ™ you can create a login by registering consisting in filling in the required fields in the registration form.
12th To create an account, you must be over 14 years of age or have the consent of their parents (guardian).

Rebate Program

1 One of the benefits of registering an account at MOKA ™, to participate in the discount program. The amount of each purchase is added to your account, and the amount determines the discount granted to you.
2 Discount thresholds:

For exceeding 500 zł - 3%
For exceeding 600 zł - 5%
Za przekroczenie 800 zł – 7%


Orders

1 Orders for goods offered by MOKA ™, are performed Monday through Friday between the hours of 9:00 to 17:00, excluding holidays.
2 If, after notice and confirmation of the order, we can not complete delivery due to exhaustion of stock, you will receive notice to that effect.
3 Order processing is the order in which confirmed orders for the goods until stocks run out.
4 MOKA ™ reserves the right to refuse an order in the event of an error on our website, involving the wrong information about prices or condition of the goods, as well as in situations of very doubt the authenticity of the data provided by the customer during the registration process and order.
5 Improperly completed order forms will be considered.

Delivery

1 Shipment on Polish territory are carried out via courier DPD. Delivery of goods within the deadline of one to a maximum seven days after order confirmation. The cost of delivery prepaid in Polish is 10 PLN, for shipments pobraniowych 15 PLN.

2 Shipments to the rest of the world are carried out through the Global Expres. The cost of shipping is 60 PLN.

3 If on delivery you notice damage to the package (broken packaging, carton sealing tape or broken) in the presence of the courier should check the contents of the shipment and if necessary, write a report of the injury which is the basis for the complaint.

Exchange

1 You have the right to return goods within 10 days from the date of delivery or exchange for another size or color.
2 For returned or exchanged goods must be accompanied by proof of purchase receipt or an invoice, and fill out the form exchange. Proof of purchase is required when replacing.
3 Returned goods exchange can not bear any traces of use, either directly on the product, as well as the tags must be in unbroken packaging factory. If the goods do not meet w / the conditions will not be replaced. In addition, will be returned to the customer at his expense.
4 All included with the purchased product giveaways, other products obtained at a reduced price as part of special promotions and must be returned with a packet sent back.
5 The costs associated with the exchange of goods in both directions shall be borne by the customer. The new product will ship delivery, the cost is 15 zł.
6 Replacement will be made within 14 working days from the date of delivery by MOKA ™, if they complied with the requirements of Sections 2 and 3
7 MOKA ™ will not accept packages sent to the exchange at its cost, or delivery.

Return

1 You have the right to return goods within 10 days from the date of delivery.
2 The returned product must be accompanied by proof of purchase receipt or an invoice, and fill out the form to return goods. Proof of purchase is required for the recovery.
3 Returned goods for refund can not bear any traces of use, either directly on the product, and the tags must be in unbroken packaging factory. If the goods do not meet w / the conditions will not be refunded or exchanged. In addition, will be returned to the customer at his expense.
4 All included with the purchased product giveaways, other products obtained at a reduced price as part of special promotions and must be returned with a packet sent back.
5 Costs associated with the goods in both directions responsibility of the customer.
6 The value of the returned goods shall be paid within 10 working days of receipt of return, to the given customer's bank account and it does not include delivery costs.
7 MOKA ™ will not accept packages sent back at his own expense, or cash on delivery.

Warranties and claims

1 Each product is available in MOKA ™ is covered by a manufacturer's warranty.
2 The complaints are accepted only products accompanied by proof of purchase (receipt or invoice VAT).
3 Faulty goods should be clean. If there is hygienically safe, the complaint can not be resolved.
4 With the advertised goods be delivered properly completed complaint form or a statement of complaint.
5 A written statement of complaint must contain the exact customer's personal information, your order number, described the cause of the complaint and the time and circumstances of the defect of the product.
6 Faulty goods will be redirected to the experts of the manufacturer or distributor, which in 14 days will be considered a complaint.
7 The result of the complaint, you will be notified by email or telephone.
8 Complaints relating to mechanical damage incurred during shipment will be considered only on the basis of the written damage report by the courier. If your order status raises doubts upon receipt of package check the contents in the presence of the courier, in order to check if there is no damage to the goods during delivery.
9 Claims incurred in transit will not be considered without prepared with the courier of the damage.
10th In the case of unjustified complaints or damage to the goods caused by the user, it will be charged with all costs of shipment.

Payments

1 For each purchase made by the customer accompanied by proof of purchase receipt or invoice.
2 After receipt of the package, check your receipt or invoice is attached to it.
3 The MOKA ™ there are several ways of paying for your purchases:
on delivery - payment for goods and shipping is charged by the courier upon its reception.
credit card - payment for the goods takes place after placing an order and making the transaction authorization, which takes place through the website payU.
bank transfer - payment for the goods carried by bank transfer MOKA ™ account number: 78 1160 2202 0000 0001 7311 8404 run by the Millennium. In the case of the payment performance of the contract begins when your payment on account MOKA ™.
rapid transfer - payment for the goods takes place after placing an order and making a transfer that takes place through the website and your bank Płatności.pl
4 If you choose prepaid account as a payment method (bank transfer), payment must be made within 7 days after placing the order, otherwise the order will be automatically removed.

Final Provisions

1 Jurisdiction for any disputes arising from the contract of sale is the court competent for the defendant or the court of the place of performance.
2 In matters not covered by these Rules shall be governed by the Civil Code and the Act on the specific conditions of consumer sale and amending the Civil Code and the Act on protection of consumer rights and liability for damage caused by dangerous products.
3 MOKA ™ reserves the right to change the Terms and Conditions. Any changes to the Rules of Procedure in force from the date of publication on the mokashop.pl

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